1. A non-refundable deposit of 30% of the total charter cost is required to confirm a booking.
2. The reservation is confirmed upon successful receipt of this deposit.
1. The full remaining balance must be settled 14 days before the scheduled daily charter and 60 days before the commencement of a multi-day cruise charter.
1. Payments are accepted through major credit cards (Visa, MasterCard, American Express) and direct bank transfers.
2. Secure payment details and bank transfer information will be provided upon request.
1. Failure to complete the full payment within the specified timeframe may result in reservation cancellation, with the 30% deposit retained.
1. The 30% deposit is non-refundable.
2. Cancellations made more than 14 days before a daily charter or 60 days before a multi-day cruise charter may be eligible for a partial refund of the remaining balance.
1. Consumers have a 14-day right of withdrawal, starting from the conclusion of the contract.
2. Certain services may be exempt if performance begins with the consumer's agreement before the end of the withdrawal period.
1. Clear and comprehensive information about charter services is provided to ensure transparency.
1. Fair commercial practices are maintained to prevent misleading consumers.
1. In case of cancellation due to heavy weather or unsafe conditions, customers will receive a full refund of the total amount paid. This applies only to provider-initiated weather cancellations.
1. Services are delivered within the agreed timeframe or without undue delay.
1. Consumers have the right to a refund if they withdraw from the contract within 14 days.
1. Reimbursement is conducted without undue delay, within 14 days of being informed of the withdrawal decision.
1. Reimbursement is made using the same means of payment as the consumer used for the initial transaction.
1. Deductions may be made for the loss in value of goods supplied due to unnecessary handling by the consumer.
1. In the event of adverse weather conditions or unforeseen circumstances compromising charter safety, we reserve the right to cancel,reschedule or change initenary.
2. Customers will be notified at least 2 hours before the scheduled departure if a cancellation is necessary due to weather conditions.
3. In case of cancellation due to heavy weather or unsafe conditions, customers will receive a full refund of the total amount paid. This applies only to provider-initiated weather cancellations.
1. Storms: High winds, heavy rain, thunderstorms, or other severe weather conditions.
2. High Waves or Swells: Unusually high or rough sea conditions that could impact the stability of the vessel.
3. Fog: Dense fog that reduces visibility and increases navigational risks.
4. Lightning: Electrical storms that pose a direct threat to the safety of those on board.
5. Freezing Conditions: Extremely low temperatures that could lead to icy conditions and unsafe navigation.
1. Personal information, including names, contact details, and payment information, is collected solely for processing reservations and ensuring a personalized experience.
2. All customer data is securely stored and protected against unauthorized access. We comply with the General Data Protection Regulation (GDPR).
1. While every effort is made to ensure a safe and enjoyable charter experience, Nakas Blue RIB Charters is not liable for unforeseen events or damages beyond our control.
1. Requests for changes or cancellations must be submitted at least 24 hours before the scheduled charter time.
2. Customers arriving more than 30 minutes late may forfeit their reservation, and no refund will be provided.
1. In case of government-imposed travel restrictions due to the COVID- 19 pandemic, customers will be eligible for rescheduling or a full refund.
2. Customers experiencing symptoms or under quarantine orders related to COVID-19 should inform us for rescheduling or refund options.
